- Returns and Exchanges & WarrantyAll returns and exchanges will be accepted up to 14 days from your purchase. You will require the following:1. The original receipt (invoice) from your purchase
2. The original method of payment your refund will only be credited through your original method of payment.3. Original packaging and all items originally included by the manufacturer. (incl. all manuals and accessories)4. Contact information provided when the order was placed (name, address & postal code, phone, email)
5. 1.year warranty, Australia & New Zealand wide warranty. Manufacturer’s warranty from Assessment Guarantee: within 48 hours of receipt, generally 24 hours or less. Return postage to return the item to you is included.
IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product by mail for orders that were shipped directly to you. Please contact us direct (Ph: 0429 802 979) to request your Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days.
Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.
Managment of Pocket Power Australia.